Catering Sales and Events Manager

Compass Group•San Jose, CA

About The Position

The Catering Sales and Events Manager maintains existing client relationships and solicits new internal business, with a focus on day-to-day client events. The role develops food and beverage solutions for internal and prospective clients by leveraging the brand’s reputation and venue strengths, and works toward meeting or exceeding internal group revenue objectives. The manager maintains an organized operation, supports the company’s brand vision within the client’s food program, and follows company policies and procedures. This role nurtures relationships with clients, guests, employees, and vendors and works to exceed client and guest satisfaction. The manager supports sales and account processes, coordinates event details and logistics, and collaborates with culinary and operations teams. The position calls for someone who can work creatively and collaboratively in a fast-paced, high-volume catering environment, including handling complex events with short lead times and supporting high-end events onsite when needed. The schedule is Monday through Friday, with flexibility as business needs require.

Requirements

At least 2 years of experience in catering sales, convention services sales, banquet event management, hotel management, or a related field.
Hospitality mindset, with prior experience in hospitality, food and beverage, or foodservice environments.
High accuracy, strong organizational skills, and a proactive approach to client needs and requirements.
Excellent written and oral communication skills.
Detail-oriented, with the ability to multitask, take initiative, and solve problems.
Ability to handle complex events with short lead times and remain focused in high-pressure situations.
Ability to lift more than 20 pounds.
Ability to read, understand, and speak English to perform essential job functions.

Nice To Haves

College degree, or equivalent experience.
Prior experience with Google Suite and Microsoft Office Suite.
Knowledge of Catertrax, Monday.com, and similar systems.

Responsibilities

Support account management and the sales process by reviewing and distributing tickets in GEMS platforms according to assigned areas and predetermined criteria.
Initiate client outreach for specific event catering needs.
Create detailed and accurate Banquet Event Orders (BEOs) for event execution.
Manage GEMS-to-BEO changes and updates and communicate them to the appropriate teams.
Meet with clients to discuss budgets, event themes, and experiences.
Attend onsite client meetings and site visits as needed.
Coordinate onsite event logistics with the Martiz partner.
Ensure correspondence is sent professionally and in a timely manner.
Review, pay, and process invoices by final billing deadlines.
Support client requests for off-standard brochure materials.
Coordinate custom menu and beverage needs with culinary and operations teams.
Support high-end events onsite when required.
Manage assigned tasks, projects, and deadlines in a fast-paced, high-volume environment.
Perform other duties as needed to support the catering team.
Support and participate in team meet-and-greets and client relationship-building initiatives.
Provide high standards of care to existing customers and promote further business by exceeding customer expectations where possible.