Catering and Events Manager
About The Position
The Catering and Events Manager oversees the operations and service delivery of catering and event services at the University of Puget Sound. The role manages event operations, setup, service, staffing, and cleanup; supervises service during catered functions; and acts as a front-line contact for customers. The manager hires, trains, assigns, and provides feedback to catering service staff, including students, and supports staff development and cross-training. Working with the Director of DES, the Conference & Event Sales Manager, and the Catering Sales Coordinator, the manager helps plan and implement functions and special events, adheres to operational expense budgets, maintains catering-supply inventories and related reports, and responds to customer concerns and suggestions. The role also promotes customer satisfaction and maintains a safe and sanitary work environment. Other related duties may be assigned or requested by the Director of Events & Catering.
Requirements
- Two years of related experience, including supervisory or lead responsibilities in a hotel banquet or catering environment, or an equivalent combination of education, training, and experience.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Ability to work shifts of twelve or more hours.
- Ability to bend and stoop to grasp objects; climb ladders; and push and pull carts weighing up to 100 pounds unassisted.
- Ability to lift up to 30 pounds and, on occasion, lift up to 35 pounds unassisted.
- Ability to visually examine products for quality and signage or labeling for accuracy.
- Ability to stand for long periods and work in a fast-paced, strenuous environment.
- Excellent interpersonal, verbal, and communication skills.
- Ability to supervise others effectively through clear instructions and constructive criticism or redirection.
- Ability to detect food and labor waste issues and develop corrective-action plans.
- Ability to multitask and use effective time management during production.
- Operational knowledge of commercial and kitchen equipment.
- Ability to work well under pressure in a fast-paced environment.
- Working knowledge of computers, Microsoft Office Suite, cash registers, and POS systems.
- Must possess a valid Food Worker Card.
- Must possess a valid driver's license.
- Reliable and predictable attendance.
- Ability to respectfully work, communicate, and provide leadership within a diverse campus community.
Responsibilities
- Oversee operations management for catering and event services, including coordination, execution, and service delivery.
- Manage catering and event operations, setup, service, staffing, and cleanup.
- Interview, hire, train, assign, and provide performance feedback to catering service staff, including students.
- Support staff-centered team processes to meet department objectives.
- Supervise the service floor during catered functions and serve as a front-line customer contact.
- Work with the Director of DES to set and adhere to operational expense budgets.
- Respond to customer operational concerns and suggestions.
- Work with the Conference & Event Sales Manager and Catering Sales Coordinator to plan and implement functions and special events.
- Inventory catering supplies and report inventory and related needs to the management team.
- Maintain a safe and sanitary work environment.
- Develop staff skills and assist with cross-training within the department.
- Promote customer satisfaction.
- Perform other related duties as assigned or requested by the Director of Events & Catering.
Benefits
- Cellphone allowance
- Paid time off and holiday pay
- Medical, dental, vision, and disability benefits
- 401(k)
- HSA/FSA plans with employer contribution
- Referral bonus
- Discounted lodging, dining, spa, golf, and retail
- Employee Assistance Program
- Volunteer opportunities
- Committee participation opportunities
- Task force work opportunities
- Online learning platform
- Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
