Bookseller Jobs

About The Position

Requirements

• Reliable and punctual attendance for scheduled shifts.
• Flexibility and responsiveness to store scheduling needs, including availability for a store that operates early mornings to late evenings every day, including weekends and most holidays.
• Positive, energetic, and reliable approach to assigned work.
• Supportive, considerate, and helpful conduct toward colleagues.
• Cheerful, helpful customer service.
• Aptitude and willingness to learn new skills and knowledge and apply them appropriately.
• Curiosity, initiative, and ambition to develop a bookselling career.
• Ability to use varied technology and tools comfortably and efficiently and troubleshoot routine issues.
• Ability to learn and perform register, merchandising, delivery-receiving, product-location, café-support, and loss-prevention tasks.
• Physical ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

• Welcome customers, answer questions, and help them find appropriate books and products.
• Serve as a resource for booksellers and baristas, teach newer booksellers best practices, and provide informal feedback to peers when appropriate.
• Maintain attractive store presentation and contribute to efficient store operations.
• Operate registers and lead by example in recommending key titles and Membership benefits.
• Use registers, computers, tablets, programs, and other tools efficiently, and troubleshoot routine issues.
• Refresh book, gifting, toy, and other product presentations; maintain store cleanliness and help others do the same.
• Support receiving and unpacking deliveries, anticipate issues, and help ensure accurate and efficient shelving.
• Locate books and other products and identify suitable alternatives for out-of-stock items using BookMaster and other store tools and processes.
• Support the café team when needed.
• Follow loss-prevention procedures, use de-escalation techniques, identify theft or problematic behavior, and seek support for store issues.
• Use knowledge of fiction, nonfiction, children's books, and other categories to provide informed customer service and maintain sections attractively.
• Develop proficiency across bookstore sections and make effective book recommendations.
• Promote key sales objectives, including Our Monthly Picks, Book of the Year, Membership, and pre-orders, and share knowledge with customers and colleagues.
• Use knowledge of ETG, SHC, Media, and Newsstand to maintain sections and backstock and assist customers.
• Maintain reliable, punctual attendance and fill scheduling gaps when able and responsive to store needs.
• Raise concerns and issues to leadership in a timely manner.
• Comply with company policies and procedures.
• Work at other stores in the wider Cluster when able and needed.

Benefits

• Employee discount
• Employee Assistance Program (EAP)
• Sick pay
• Paid time off
• Paid maternity and parental leave
• Company-paid holidays
• Transit benefits
• 401(k) with company match
• Comprehensive health benefits, including medical, dental, and vision insurance
• Healthcare and dependent care spending accounts
• Disability benefits
• Life insurance
• Tuition reimbursement