Bookseller - Temporary

Barnes & Noble•Bolingbrook, IL

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also contributes to attractive store presentation and efficient operations by unpacking and shelving deliveries, maintaining displays, and operating registers in a quick, friendly, and professional manner. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. They are trained in store operations, including using technology, merchandising and maintaining product displays, serving customers at registers, receiving and shelving deliveries, locating products, supporting the café team when needed, and following loss-prevention and de-escalation procedures. The role may involve working in other stores within the wider Cluster when able and needed. As they develop, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and product launches. The role offers a development path toward Senior Bookseller as skills and expertise grow. Employees must comply with company policies and procedures. The position involves prolonged standing, repetitive bending, lifting, and extensive walking. The listed starting hourly rate is $15.00, depending on experience, seniority, geographic location, and other factors permitted by law. Benefits vary by scheduled hours and location; eligible benefits may include employee discounts, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, 401(k) with company match, health benefits, spending accounts, disability benefits, life insurance, transit, and tuition reimbursement.

Requirements

Reliable and punctual attendance for scheduled shifts.
Ability to be flexible and responsive to store scheduling needs; stores are open from early mornings to late evenings every day, including weekends and most holidays.
Positive, purposeful, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate teamwork, including willingness to help colleagues.
Cheerful, helpful customer service and willingness to go out of one’s way to assist customers.
Aptitude and willingness to learn new skills and knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to master bookseller operational competencies and comply with company policies and procedures.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and products.
Maintain attractive store presentation, including book displays, gifting, toys, and other product categories.
Unpack and receive deliveries, then shelve products efficiently and accurately.
Operate registers quickly, reliably, and professionally.
Use store technology and information tools, including BookMaster, to locate books and other products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Develop knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand products.
Maintain store sections and backstock and present books and other products attractively.
Make effective book recommendations and assist customers throughout the store.
Support sales objectives and initiatives, including Monthly Picks, Book of the Year, membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance and respond flexibly to store scheduling needs when able.
Support colleagues and comply with company policies and procedures.
Work in other stores within the wider Cluster when able and needed.