Senior Bookseller

Barnes & Noble • Dothan, AL

2d

About The Position

A Senior Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming and assisting customers, connecting readers with suitable titles and products, and serving as a resource for other booksellers. The role includes teaching newer booksellers best practices, offering informal peer feedback, maintaining attractive store presentation, supporting efficient store operations, and leading by example at the registers and in recommending books and Membership benefits.

The Senior Bookseller is expected to demonstrate reliable attendance, flexibility to help fill scheduling gaps, a positive and energetic approach to work, consideration for colleagues, cheerful customer service, willingness to learn, and initiative in developing a bookselling career. The position requires mastering store operations and using technology, maintaining and refreshing merchandise presentations, processing deliveries, locating products and alternatives, supporting the café team when needed, and following loss-prevention and de-escalation procedures.

As knowledge and skills develop, the Senior Bookseller contributes increasingly to the bookstore team through informed customer service and recommendations across book sections, attractive merchandising, support for sales objectives, and effective maintenance of sections and backstock. The role may include working at other stores in the wider Cluster when able and needed. The employee must comply with company policies and procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking.

Requirements

• Reliable and punctual attendance for scheduled shifts.
• Flexibility and responsiveness to store scheduling needs, including availability for a store that operates early mornings to late evenings every day, including weekends and most holidays.
• Positive, energetic, and reliable approach to assigned work.
• Supportive, considerate, and helpful conduct toward colleagues.
• Cheerful, helpful customer service.
• Aptitude and willingness to learn new skills and knowledge and apply them appropriately.
• Curiosity, initiative, and ambition to develop a bookselling career.
• Ability to use varied technology and tools comfortably and efficiently and troubleshoot routine issues.
• Ability to learn and perform register, merchandising, delivery-receiving, product-location, café-support, and loss-prevention tasks.
• Physical ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

• Welcome customers, answer questions, and help them find appropriate books and products.
• Serve as a resource for booksellers and baristas, teach newer booksellers best practices, and provide informal feedback to peers when appropriate.
• Maintain attractive store presentation and contribute to efficient store operations.
• Operate registers and lead by example in recommending key titles and Membership benefits.
• Use registers, computers, tablets, programs, and other tools efficiently, and troubleshoot routine issues.
• Refresh book, gifting, toy, and other product presentations; maintain store cleanliness and help others do the same.
• Support receiving and unpacking deliveries, anticipate issues, and help ensure accurate and efficient shelving.
• Locate books and other products and identify suitable alternatives for out-of-stock items using BookMaster and other store tools and processes.
• Support the café team when needed.
• Follow loss-prevention procedures, use de-escalation techniques, identify theft or problematic behavior, and seek support for store issues.
• Use knowledge of fiction, nonfiction, children's books, and other categories to provide informed customer service and maintain sections attractively.
• Develop proficiency across bookstore sections and make effective book recommendations.
• Promote key sales objectives, including Our Monthly Picks, Book of the Year, Membership, and pre-orders, and share knowledge with customers and colleagues.
• Use knowledge of ETG, SHC, Media, and Newsstand to maintain sections and backstock and assist customers.
• Maintain reliable, punctual attendance and fill scheduling gaps when able and responsive to store needs.
• Raise concerns and issues to leadership in a timely manner.
• Comply with company policies and procedures.
• Work at other stores in the wider Cluster when able and needed.

Benefits

• Employee discount
• Employee Assistance Program (EAP)
• Sick pay
• Paid time off
• Paid maternity and parental leave
• Company-paid holidays
• Transit benefits
• 401(k) with company match
• Comprehensive health benefits, including medical, dental, and vision insurance
• Healthcare and dependent care spending accounts
• Disability benefits
• Life insurance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed