Bookseller
About The Position
A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and other products. The role also supports bookstore operations by maintaining attractive displays, unpacking and shelving deliveries, keeping sections and backstock organized, and operating registers to provide quick, professional service. Booksellers are expected to work reliably and flexibly, contribute positively to the team, learn new skills, and provide cheerful, helpful customer service. Booksellers are trained to use store technology and tools; maintain and merchandise books, gifts, toys, and other product categories; receive, unpack, and shelve deliveries; locate products accurately; and support the café team when needed. They also learn loss prevention procedures and de-escalation techniques, and identify and report theft or other problematic behavior. The role involves prolonged standing, repetitive bending, lifting, and extensive walking. Employees may work at other stores when able and when needed to support the wider Cluster. As they develop, Booksellers build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand. They use that knowledge to maintain sections, assist customers, make recommendations, and support sales initiatives and new releases. With mastery of the role’s skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.
Requirements
- Reliable and punctual attendance for scheduled shifts.
- Flexibility and responsiveness to store scheduling needs, including filling scheduling gaps when able.
- A positive, energetic, reliable, and hardworking approach to assigned tasks.
- Consideration and support for colleagues and a cheerful, helpful approach to customers.
- Aptitude and willingness to learn new skills and acquire store knowledge.
- Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
- Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Responsibilities
- Welcome customers, answer questions, and help them find books and other products.
- Maintain attractive store presentation, including displays, sections, and product backstock.
- Unpack and receive deliveries and shelve products efficiently and accurately.
- Operate registers quickly, reliably, and professionally.
- Use store technology and information tools to locate products accurately.
- Support the café team when needed.
- Follow loss prevention procedures, use de-escalation techniques, and identify and seek support for theft or other problematic behavior.
- Develop knowledge of books and other store product categories and use it to maintain sections and assist customers.
- Make effective book recommendations and support sales objectives, featured titles, memberships, preorders, products, and new releases.
- Maintain reliable and punctual attendance, respond flexibly to scheduling needs when able, and support colleagues.
- Comply with company policies and procedures.
Benefits
- Employee discount
- Employee Assistance Program (EAP)
- Sick pay
- Paid time off
- Paid maternity and parental leave
- Company-paid holidays
- Transit benefits
- 401(k) with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Healthcare and dependent care spending accounts
- Disability benefits
- Life insurance
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
