Bookseller

Barnes & Noble•San Francisco, CA

10d

About The Position

A Barnes & Noble Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find books and other products. The role also helps maintain an attractive, orderly store and its efficient operation by unpacking and shelving deliveries, tidying displays, and serving customers at the register. Booksellers are expected to demonstrate reliability, flexibility, positive and energetic work habits, kindness toward colleagues, cheerful customer service, and willingness to learn and enjoy bookselling. Booksellers are trained in the operational skills needed to serve customers and support the store. These include using registers and other technology, merchandising books and other product categories, receiving and shelving deliveries, finding products using store information tools, assisting the café team when needed, and following loss-prevention procedures. The work involves prolonged standing, repetitive bending, lifting, and substantial walking. Booksellers may also support other stores in their wider Cluster when able and needed. As they gain experience, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and help customers shop. They also support sales priorities such as Our Monthly Picks, Book of the Year, Membership, preorders, products, and new releases. Employees who demonstrate mastery of the role are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability for shifts across the store’s early-morning-to-late-evening operating hours, weekends, and most holidays.
Positive, energetic, hardworking, and reliable approach to assigned tasks.
Considerate and supportive teamwork and cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and substantial walking.

Responsibilities

Welcome customers, answer questions, and help connect them with suitable books and products.
Maintain attractive store presentation and cleanliness, including displays and merchandising across books, gifting, toys, and other categories.
Unpack and receive deliveries and shelve products accurately and efficiently.
Operate the register quickly, competently, and reliably while providing professional customer service.
Use registers, computers, tablets, programs, BookMaster, and available information tools to locate and sell products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and make effective customer recommendations.
Support sales objectives and communicate relevant product and campaign knowledge to customers and colleagues.
Maintain reliable and punctual attendance, be flexible in responding to store scheduling needs, and support colleagues.
Comply with company policies and procedures.