Bookseller

Barnes & Noble • Columbus, GA

11d • Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming and assisting customers, connecting readers with books and other products, maintaining attractive store presentations, and helping the store run efficiently. The role includes working at registers, unpacking and shelving deliveries, tidying displays, and providing professional customer service. Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and energetic approach, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of bookselling.

Booksellers are trained to use store technology and tools, maintain book and other merchandise presentations, operate registers, receive and shelve deliveries, locate products, support the café team when needed, and follow loss-prevention and de-escalation procedures. The work involves physical activity and may include supporting other stores in the wider Cluster when able and needed.

As they gain experience, Booksellers build knowledge across books and other product categories, maintain sections and backstock, make recommendations, and support sales objectives and new releases. With mastery of the role’s skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures. Benefits vary by scheduled weekly hours and may also vary by location and state regulations.

Requirements

• Maintain reliable and punctual attendance for scheduled shifts.
• Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able; stores are open early mornings to late evenings, every day, including weekends and most holidays.
• Approach work positively and willingly, completing assigned tasks purposefully, energetically, diligently, and reliably.
• Be supportive and considerate of colleagues and willing to help the team.
• Provide cheerful, helpful customer service.
• Demonstrate aptitude and willingness to learn new skills and store knowledge.
• Be comfortable and efficient using varied technology, including registers, computers, tablets, programs, and other tools.
• Develop and apply merchandising and visual-merchandising skills.
• Perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

• Welcome customers, answer questions, and help connect them with suitable books and products.
• Maintain an attractive, clean, and well-presented store, including book displays and other merchandise sections.
• Operate registers quickly, competently, and reliably while providing professional customer service.
• Unpack and receive deliveries and shelve products accurately and efficiently.
• Use store technology, programs, and information tools to locate books and other products.
• Support the café team when needed.
• Follow loss-prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support when appropriate.
• Build knowledge of fiction, nonfiction, children's books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
• Maintain store sections and backstock and present books and other products attractively.
• Make effective book recommendations to customers across varied sections.
• Support sales objectives and initiatives, including Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
• Provide assistance in other stores in the wider Cluster when able and needed.
• Comply with company policies and procedures.

Benefits

• Employee discount
• Employee Assistance Program (EAP)
• Sick pay
• Paid time off, including paid maternity and parental leave, for employees scheduled 20 or more hours per week
• Company-paid holidays for employees scheduled 20 or more hours per week
• Transit benefits for employees scheduled 20 or more hours per week
• 401(k) with company match for employees scheduled 20 or more hours per week
• Comprehensive medical, dental, and vision benefits for employees scheduled 30 or more hours per week
• Healthcare and dependent care spending accounts for employees scheduled 30 or more hours per week
• Disability benefits for employees scheduled 30 or more hours per week
• Life insurance for employees scheduled 30 or more hours per week
• Tuition reimbursement for employees scheduled 30 or more hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed