Bookseller

Barnes & Noble•Fremont, CA

3d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the attractive presentation and efficient operation of the bookstore by unpacking and shelving deliveries, maintaining displays, and operating registers with friendly, professional service. Booksellers are expected to maintain reliable attendance, be flexible and responsive to store scheduling needs, approach work positively, support colleagues, assist customers cheerfully, learn new skills, and enjoy bookselling. The role involves mastering store operations and technology, merchandising books and other products, serving customers at the register, receiving and shelving deliveries, locating products, assisting the café team when needed, and following loss-prevention procedures. The work is physically active and includes prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also work at other stores when able and when needed to support the wider Cluster. With experience, Booksellers build product and subject knowledge, maintain sections and backstock, make recommendations, support sales objectives, and contribute to the bookstore’s success. As they master the role’s skills, they are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability for a store that operates early mornings through late evenings every day, including weekends and most holidays.
A positive, purposeful, energetic, and reliable approach to assigned work.
A supportive and considerate approach to colleagues.
A cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and acquire store knowledge.
Comfort and efficiency using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to support the café team when needed.
Ability to understand loss-prevention procedures and de-escalation techniques and to identify and report theft or problematic behavior.

Responsibilities

Welcome customers, answer questions, and help connect readers with appropriate titles and products.
Maintain attractive store presentation, displays, book sections, and cleanliness.
Unpack and receive deliveries and shelve products efficiently and accurately.
Operate registers quickly, competently, and reliably while providing professional customer service.
Use store technology, including registers, computers, tablets, programs, BookMaster, and other information tools.
Develop and apply merchandising and visual merchandising skills across books, gifting, toys, and other product categories.
Locate books and other products accurately using personal or colleague knowledge and available information tools.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music, movies, and newsstand products.
Use product knowledge to maintain sections and backstock, assist customers, and make effective recommendations.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance and fill scheduling gaps when able.
Support colleagues and contribute to the wider Cluster, including working at other stores when able and needed.
Comply with company policies and procedures.