Senior Bookseller - FT

Barnes & Noble•Miami, FL

About The Position

A Barnes & Noble bookstore is a gathering place for readers and the community. The Senior Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and connecting readers with suitable titles and products. The role serves as a resource for other booksellers, teaches newer colleagues best practices, and provides informal peer feedback when appropriate. It also contributes to attractive store presentation and efficient operations, works enthusiastically on registers, and leads by example in recommending titles and Membership benefits. The Senior Bookseller is expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration and support for colleagues, cheerful customer service, willingness to learn, initiative, and enthusiasm for bookselling. The role requires mastering bookstore operational competencies, supporting booksellers and baristas, and raising concerns to leadership in a timely manner. The position involves developing broad bookselling knowledge and skills, including customer recommendations, maintaining and presenting sections, supporting sales objectives, and keeping sections and backstock effective. Physical activities include prolonged standing, repetitive bending, lifting, and extensive walking. The employee may work in other stores when able and needed to support the wider Cluster. Employees are expected to comply with company policies and procedures. Benefits vary according to scheduled weekly hours and location. The posting lists employee discounts, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, 401(k) with company match, transit benefits, comprehensive health benefits, spending accounts, disability benefits, life insurance, and tuition reimbursement for applicable schedules.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to work early mornings, late evenings, weekends, and most holidays as needed.
Positive, purposeful, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues and customers.
Aptitude and willingness to learn new skills and knowledge and apply them appropriately.
Curiosity, initiative, and ambition to develop a bookselling career.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently, including troubleshooting routine issues.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to support the café team and, when able and needed, work in other stores in the wider Cluster.

Responsibilities

Welcome customers cheerfully, answer questions, and connect readers with appropriate titles and products.
Serve as a resource for other booksellers and baristas, teach newer booksellers best practices, provide informal feedback to peers, and raise concerns to leadership in a timely manner.
Maintain attractive store presentation and cleanliness, including refreshing book, gifting, toy, and other product displays.
Operate registers efficiently and reliably, and help other booksellers improve their register skills.
Support receiving and unpacking deliveries, anticipate issues, and help ensure efficient and accurate shelving.
Locate books and other products accurately, identify alternatives for out-of-stock items, and use BookMaster and other bookstore tools and processes.
Support the café team when needed.
Understand and follow loss-prevention procedures, use de-escalation techniques, identify theft or problematic behavior, and seek support when needed.
Use knowledge of fiction, nonfiction, and children’s books and other categories to serve customers and maintain sections attractively.
Become proficient across bookstore sections and make effective book recommendations.
Support key sales objectives, including Our Monthly Picks, Book of the Year, Membership, and pre-orders, and share relevant knowledge with customers and colleagues.
Maintain sections and backstock for ETG, SHC, Media, and Newsstand.
Maintain reliable and punctual attendance, fill scheduling gaps when able, and collaborate with other stores in the Cluster when needed.
Comply with company policies and procedures.