Lead Bookseller - FT

Barnes & Noble•Dothan, AL

11d

About The Position

A Lead Bookseller is an integral member of the Barnes & Noble bookselling team, providing hands-on leadership on the salesfloor. The role guides booksellers in creating compelling merchandise presentations and supports the efficient operation of the store. The Lead Bookseller helps create a welcoming environment where colleagues feel supported and can raise questions or concerns, and serves as a trusted resource for booksellers and baristas. The Lead Bookseller is expected to master the operational competencies of a Barnes & Noble bookseller and coach others in using store tools and processes, merchandising, visual presentations, register operations, receiving and shelving deliveries, inventory knowledge, café support, and loss prevention. The role also uses broad book and product knowledge to serve customers, make recommendations, support sales objectives, and help the team maintain store sections and backstock. The position involves physical activity and may include working in other stores when needed to support the wider Cluster. Employees are expected to comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility to help fill scheduling gaps and respond to store needs; stores are open from early mornings to late evenings every day, including weekends and most holidays.
Positive, proactive, hardworking, reliable, and supportive approach to work.
Cheerful, helpful customer-service approach.
Aptitude and willingness to learn new skills and knowledge, apply them appropriately, and support others.
Curiosity, initiative, and ambition to develop a bookselling career.
Ability to prioritize resources and support for booksellers during a shift.
Ability to perform prolonged standing, repetitive bending, lifting, and substantial walking.
Ability to comply with company policies and procedures.

Responsibilities

Maintain reliable, punctual attendance and set a consistent leadership example on the salesfloor.
Fill scheduling gaps when able and respond flexibly to store needs, including early mornings, evenings, weekends, and most holidays.
Lead by example with a positive, proactive, energetic, and supportive approach to work and colleagues.
Help customers cheerfully and provide informed service and recommendations using knowledge of books and other products.
Serve as a resource for booksellers and baristas, address and resolve concerns, and raise issues to leadership.
Prioritize resources and bookseller support to keep shifts on track.
Use BookMaster and other tools and processes effectively, model best practices, and coach colleagues in their use.
Coach the team in creating and maintaining book and specialty merchandise presentations, displays, fixtures, cleanliness, and presentation standards; monitor and adjust displays and replenish products as needed.
Maintain a visible leadership presence at registers and coach booksellers in Membership conversations, register speed, and accuracy.
Guide booksellers in receiving and unpacking deliveries, anticipating issues, and ensuring efficient and accurate shelving.
Use detailed knowledge of store layout and inventory to locate products and coach others to do so.
Coordinate and model cross-functional support for the café team during busy periods while maintaining café standards.
Coach the team in following loss-prevention procedures and maintaining a safe, secure bookstore, including spotting theft and de-escalating challenging situations and problematic behaviors.
Use knowledge of fiction, nonfiction, children’s books, and other categories to engage customers and help the team maintain and present sections attractively.
Coach booksellers in making recommendations across store sections and encourage them to expand their book knowledge.
Drive sales of key titles through enthusiastic, customer-focused hand-selling.
Lead and support the store’s focus on sales objectives such as Our Monthly Picks, Book of the Year, Membership, and pre-orders.
Use knowledge of ETG, SHC, Media, and Newsstand to maintain sections and backstock, assist customers, and guide the store team.
Collaborate with other stores when able and needed to support the wider Cluster.
Comply with company policies and procedures.