Senior Bookseller - FT

Barnes & Noble•Dothan, AL

About The Position

A Senior Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming and assisting customers, connecting readers with titles and products, and serving as a resource for fellow booksellers. The role includes teaching newer booksellers best practices, offering informal peer feedback, maintaining store presentation, supporting efficient store operations, operating registers, and leading by example in recommending books and Membership benefits. Senior Booksellers are expected to demonstrate reliable attendance, flexibility to help meet store scheduling needs, a positive and energetic approach, consideration for colleagues, cheerful customer service, willingness to learn, initiative, and an enjoyment of bookselling. They are trained and expected to master operational skills, including using store technology, merchandising and maintaining cleanliness, operating registers, supporting deliveries and shelving, locating products and alternatives, assisting the café team when needed, and following loss-prevention procedures. As their experience grows, Senior Booksellers develop broad knowledge of books and store categories, use that knowledge to make recommendations and maintain attractive sections, support sales initiatives, and help customers and colleagues. They may work in other stores when able and needed to support the wider Cluster. They must comply with company policies and procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling scheduling gaps when able.
Positive, energetic, reliable, and purposeful approach to assigned work.
Supportive and considerate behavior toward colleagues and customers.
Willingness and aptitude to learn new skills and knowledge and apply them appropriately.
Ability to use registers, computers, tablets, programs, and other technology comfortably and efficiently, and troubleshoot routine issues.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to work during store operating hours, which include early mornings, late evenings, weekends, and most holidays.

Nice To Haves

Broad book knowledge across fiction, nonfiction, and children's categories.
Knowledge of ETG, SHC, Media, and Newsstand sections and backstock.
Curiosity, initiative, and ambition to develop a bookselling career.

Responsibilities

Welcome customers, answer questions, and help them find suitable books and products.
Serve as a resource for booksellers and baristas, teach newer booksellers best practices, and provide informal feedback to peers when appropriate.
Maintain attractive store presentation, refresh merchandising, and keep the store clean.
Operate registers competently and help other booksellers do the same.
Support receiving and unpacking deliveries, anticipate issues, and facilitate accurate and efficient shelving.
Locate books and other products and identify alternatives for out-of-stock items using personal knowledge, BookMaster, and other store tools and processes.
Support the café team when needed.
Follow loss-prevention procedures, use de-escalation techniques, identify theft or problematic behavior, and seek support when appropriate.
Use knowledge of books and varied categories to engage customers, make informed recommendations, maintain sections, and present books attractively.
Support sales objectives such as Monthly Picks, Book of the Year, Membership, and pre-orders, and share relevant knowledge with customers and colleagues.
Maintain sections and backstock in ETG, SHC, Media, and Newsstand.
Comply with company policies and procedures.
Work in other stores when able and needed to support the wider Cluster.