Bookseller - Temporary

Barnes & Noble•Philadelphia, PA

2d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming and assisting customers, connecting readers with books and other products, and helping maintain an attractive, efficiently run store. The role includes customer service at the register, merchandising and store upkeep, and receiving, unpacking, and shelving deliveries. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and helpful approach to work, consideration for colleagues, cheerful customer service, and willingness to learn and enjoy bookselling. Booksellers are trained to use store technology and tools, maintain book and non-book merchandising, operate registers, assist with deliveries and shelving, locate products using available resources, and support the café team when needed. They must understand loss prevention procedures and de-escalation techniques, and identify and seek support for theft or problematic behavior. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also work in other stores when able and when needed to support the wider Cluster. As they gain experience, Booksellers build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand. They use this knowledge to maintain sections and backstock, make recommendations, assist customers, and support sales objectives and products. With demonstrated mastery, they are expected to advance to Senior Bookseller. Booksellers must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill gaps when able.
Positive, energetic, and reliable approach to assigned work.
Considerate and supportive behavior toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and acquire store knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect readers with appropriate books and products.
Provide quick, friendly, and professional service at the register.
Maintain attractive store displays and presentation, including book sections and other product categories.
Unpack deliveries and accurately shelve books and other products.
Use store technology, registers, computers, tablets, programs, BookMaster, and other information tools to serve customers and perform store tasks.
Support the receiving process and maintain sections and backstock effectively.
Help customers locate products and make book recommendations across store sections.
Support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Support the café team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft or problematic behavior and seek support.
Maintain reliable and punctual attendance and fill scheduling gaps when able.
Work supportively and considerately with colleagues and help the wider Cluster, including at other stores when able and needed.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
Transit benefits (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)