Bookseller - Temporary

Barnes & Noble•San Jose, CA

2d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping them find books and other products. The role also supports the store’s presentation and daily operations by maintaining displays, unpacking and shelving deliveries, and serving customers at the register. Booksellers are expected to work reliably and positively, support colleagues, provide cheerful customer service, learn new skills, and enjoy bookselling. The role involves learning and performing operational tasks such as using registers, computers, tablets, programs, and other tools; maintaining merchandise presentation and store cleanliness; receiving, unpacking, and shelving deliveries; locating products; supporting the café when needed; and following loss-prevention procedures and de-escalation techniques. The position requires prolonged standing, repetitive bending, lifting, and extensive walking. Employees may also work at other stores when able and needed to support the wider Cluster. As their experience develops, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales initiatives and new releases. They are expected to comply with company policies and procedures and, as they demonstrate mastery of the role, may advance to Senior Bookseller.

Requirements

Reliable and punctual attendance for scheduled shifts.
A positive, willing, hardworking, and reliable approach to assigned tasks.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful, and customer-focused service.
Aptitude and willingness to learn new skills and acquire knowledge about the store.
Ability to use varied technology, including registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help readers find appropriate books and products.
Maintain attractive store presentation, displays, merchandise sections, and cleanliness.
Unpack and receive deliveries and shelve products accurately and efficiently.
Operate the register quickly, reliably, and professionally.
Use store technology and information tools to locate books and other products.
Support the café team when needed.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support as appropriate.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand products.
Make book recommendations and support sales initiatives, products, and new releases, including Our Monthly Picks, Book of the Year, Membership, and preorders.
Maintain store sections and backstock effectively and help customers with their shopping.
Support colleagues and fill scheduling gaps when able and responsive to store needs.
Comply with company policies and procedures.