Automotive Service Advisor Jobs

About The Position

Requirements

• High school diploma or GED.
• Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
• Outstanding communication and relationship-building skills.
• Ability to build customer trust and confidently recommend products and services.
• Strong organizational and multitasking skills.
• Valid driver's license with an acceptable driving record.
• Willingness to pursue TIA Certification with company support.
• Ability to frequently stand, walk, bend, kneel, and lift up to 75 pounds.
• Ability to safely operate shop equipment and work inside the shop and outdoors in varying weather conditions while following company safety policies.

Nice To Haves

• Previous customer service experience in an automotive, tire, or related service environment.
• Technical or vocational automotive training.
• Experience using POS and shop management software.

Responsibilities

• Welcome customers and create a professional, welcoming service experience.
• Listen to customer concerns and perform vehicle walk-arounds to identify maintenance and tire needs.
• Provide honest recommendations focused on vehicle safety, reliability, and long-term performance.
• Prepare accurate estimates and explain recommended tires, maintenance, and repair services.
• Recommend additional services when they provide genuine value to the customer.
• Educate customers about tire care, preventative maintenance, and vehicle health.
• Keep customers updated throughout repairs and follow up to ensure satisfaction.
• Resolve customer concerns professionally.
• Create detailed repair orders and communicate customer concerns accurately to technicians.
• Coordinate service appointments and manage workflow to support shop productivity.
• Collaborate with technicians on diagnoses and timely repairs.
• Order tires and monitor inventory availability.
• Process invoices, explain completed work, and review final recommendations with customers.
• Develop a working knowledge of Service Technician I responsibilities and retail and commercial tire services.
• Maintain accurate customer records and repair documentation.
• Support a clean, organized, and efficient service department.
• Contribute to a positive team environment focused on customer satisfaction and operational excellence.

Benefits

• Competitive pay of $17–$25 per hour, depending on experience.
• Stable full-time hours.
• Paid time off.
• Ongoing training and career advancement.
• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Life and accident insurance.
• 401(k) with company match.
• Family-oriented culture.
• Opportunities to grow an automotive career.