Automotive Service Advisor - Volvo of Keene

Fenton Family Dealerships•Swanzey, NH

6d•$100,000 - $140,000

About The Position

Fenton Family Dealerships is hiring an experienced Volvo Service Advisor for its Keene/Swan zey, New Hampshire operations. The role is intended for a professional with franchised-dealership service-advisor experience and knowledge of Volvo vehicles and manufacturer warranty procedures. The advisor will manage the customer service experience from the initial concern through repair completion and follow-up, while maintaining accurate customer-pay and warranty repair orders and delivering the premium experience Volvo owners expect. The position offers compensation of $100,000–$140,000 annually, plus additional performance-based earning opportunities subject to the written compensation plan. The schedule is five days and 45 hours per week, including every other Saturday and scheduled lunch breaks. The service operation is supported by experienced technicians, shop leadership, a parts department, and a BDC team. Dealership tools include CDK and Xtime. Fenton Family Dealerships describes itself as a family-owned organization with more than 40 years of history and emphasizes customer relationships, community involvement, professionalism, teamwork, and integrity.

Requirements

Proven experience as a Service Advisor at a franchised dealership.
Strong knowledge of Volvo manufacturer warranty procedures.
Experience preparing and managing properly documented warranty repair orders.
Excellent communication and customer relationship skills.
Strong organization, attention to detail, and follow-through.
Ability to manage multiple repair orders and priorities.
Professional, team-oriented approach.
Valid driver's license.

Nice To Haves

Direct Volvo dealership experience is strongly preferred.
CDK dealership management system experience is a plus.
Xtime service scheduling and workflow tools experience is a plus.

Responsibilities

Build lasting relationships with Volvo service customers.
Open and manage accurate customer-pay and warranty repair orders.
Apply Volvo factory warranty policies and procedures.
Document customer concerns, technician findings, and warranty repairs accurately.
Coordinate warranty authorizations and supporting documentation.
Communicate with technicians, parts personnel, and service leadership.
Present maintenance and repair recommendations professionally.
Keep customers informed throughout the repair process.
Deliver an exceptional customer experience and maintain high customer satisfaction.
Manage the service experience from the initial customer concern through repair completion and follow-up.