Automotive Service Advisor - Volvo of Keene

Fenton Family Dealerships•Swanzey, NH

4d•Onsite

About The Position

Fenton Family Dealerships is hiring an experienced Volvo Service Advisor for its Keene/Swanzey, New Hampshire operations. The role is for a knowledgeable dealership professional who understands Volvo vehicles and factory warranty procedures and can manage the full service experience, from the customer’s initial concern through repair completion and follow-up. The advisor will work with experienced technicians, shop leadership, parts personnel, and a BDC team, using CDK and Xtime dealership tools to manage service and customer relationships. The position offers annual compensation of $100,000–$140,000, with additional performance-based earning opportunities subject to the written compensation plan. The schedule is five days and 45 hours per week, with every other Saturday and scheduled lunch breaks. Fenton Family Dealerships is a family-owned organization that has operated for more than 40 years. Applications and inquiries will be handled confidentially. A valid driver's license is required.

Requirements

Proven experience as a Service Advisor at a franchised dealership.
Strong knowledge of Volvo manufacturer warranty procedures.
Experience preparing and managing properly documented warranty repair orders.
Excellent communication and customer relationship skills.
Strong organization, attention to detail, and follow-through.
Ability to manage multiple repair orders and priorities.
Professional, team-oriented approach.
Valid driver's license.

Nice To Haves

Direct Volvo dealership experience is strongly preferred.
CDK experience is a plus.
Xtime experience is a plus.

Responsibilities

Build lasting relationships with Volvo service customers.
Open and manage accurate customer-pay and warranty repair orders.
Apply Volvo factory warranty policies and procedures.
Ensure accurate documentation of customer concerns, technician findings, and warranty repairs.
Coordinate warranty authorizations and supporting documentation.
Communicate effectively with technicians, parts personnel, and service leadership.
Present maintenance and repair recommendations professionally.
Keep customers informed throughout the repair process.
Deliver an exceptional customer experience and maintain high customer satisfaction.
Manage multiple repair orders and priorities.