Automotive Service Manager - Toyota/Volvo of Keene
About The Position
Fenton Family Dealerships is seeking an experienced Automotive Service Manager to lead its Toyota and Volvo service operations in Keene/Swanzey, New Hampshire. The role will build on an established, family-owned dealership operation with a 21-bay service facility, experienced technicians, a shop foreman, service advisors, internal support personnel, a BDC team, and an established parts department. The manager will focus on developing employees, strengthening processes, and delivering operational and customer-service results across both brands. The position offers target annual compensation of $125,000–$150,000, consisting of a competitive salary with performance-based incentives, along with a full employee benefits package. The dealership describes itself as a family-owned and operated automotive business serving its community for more than 40 years.
Requirements
- Proven automotive service management experience, preferably in a franchised dealership.
- A successful track record of developing teams and achieving departmental goals.
- Strong knowledge of fixed operations, service department KPIs, and financial performance.
- Excellent communication, coaching, and problem-solving abilities.
- A hands-on, positive, and accountable leadership style.
- Commitment to delivering an exceptional customer experience.
- Valid driver's license required.
Nice To Haves
- Toyota, Volvo, or multi-brand dealership experience is preferred; accomplished leaders from other automotive franchises are also welcome.
Responsibilities
- Lead, coach, and develop service advisors, technicians, and support personnel.
- Build on a culture of accountability, teamwork, and customer care.
- Drive service department performance, operational efficiency, and profitability.
- Strengthen technician productivity, workflow, and repair quality.
- Maintain outstanding customer satisfaction and manufacturer service standards.
- Partner with shop, parts, and BDC leadership to create a seamless service experience.
- Recruit, mentor, and retain talented employees.
- Identify opportunities for continued improvement and sustainable growth.
Benefits
- Full employee benefits package.
- Competitive salary with performance-based incentives.
- Dedicated operational and administrative support.
- Opportunity to grow with a respected family-owned dealership group.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
