Automotive Service Manager - Toyota/Volvo of Keene
About The Position
Fenton Family Dealerships is seeking an experienced Automotive Service Manager to lead its Toyota and Volvo service operations in Keene and Swanzey, New Hampshire. This leadership role builds on an established operation at a family-owned dealership group that has served the community for more than 40 years. The service department operates from a 21-bay facility and is supported by experienced technicians, a shop foreman, service advisors, internal support personnel, a BDC team, and an established parts department. The manager will lead and develop the service team, strengthen operational processes, and drive departmental performance while maintaining a high standard of customer care and manufacturer service standards. Target annual compensation is $125,000–$150,000, with performance-based incentives and a full employee benefits package. A valid driver's license is required.
Requirements
- Proven automotive service management experience; franchised dealership experience is preferred.
- A successful track record of developing teams and achieving departmental goals.
- Strong knowledge of fixed operations, service department KPIs, and financial performance.
- Excellent communication, coaching, and problem-solving abilities.
- A hands-on, positive, and accountable leadership style.
- Commitment to delivering an exceptional customer experience.
- Valid driver's license.
Nice To Haves
- Toyota, Volvo, or multi-brand dealership experience.
- Experience in a franchised dealership.
Responsibilities
- Lead, coach, and develop service advisors, technicians, and support personnel.
- Build on a culture of accountability, teamwork, and customer care.
- Drive service department performance, operational efficiency, and profitability.
- Strengthen technician productivity, workflow, and repair quality.
- Maintain outstanding customer satisfaction and manufacturer service standards.
- Partner with shop, parts, and BDC leadership to provide a seamless service experience.
- Recruit, mentor, and retain talented employees.
- Identify opportunities for continued improvement and sustainable growth.
Benefits
- Full employee benefits package
- Competitive salary with performance-based incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
