Experienced Ford Service Advisor

Germain Ford of Beavercreek•Beavercreek, OH

4d•Onsite

About The Position

Germain Ford of Beavercreek is hiring an experienced Ford Service Advisor in Beavercreek, Ohio. The Service Advisor owns the customer experience in the service lane and serves as the customer's first point of contact regarding vehicle status, repairs, and diagnostics. The role calls for familiarity with product offerings, inventory needs, technician scheduling, and customer service. Germain offers earning potential of up to $150,000 and a sign-on bonus of up to $4,000. Germain's mission is to attract, develop, and retain exceptional people who deliver an outstanding experience and create lasting customer loyalty. The company provides tools, training, and opportunities for people entering or continuing a career in automotive retail. Germain is an equal opportunity employer and prohibits discrimination and harassment on legally protected grounds.

Requirements

Previous Ford Service Advisor experience is preferred.
Proven track record of excellent CSI scores.
Strong sales performance and customer retention.
Excellent communication and relationship-building skills.
Outstanding organizational and follow-up skills.
Positive attitude and strong work ethic.
Clean driving record.

Nice To Haves

Previous Ford Service Advisor experience.

Responsibilities

Answer service calls and set and confirm appointments.
Write repair orders.
Act as a liaison between technicians and customers.
Assist customers through the service process.
Collaborate with team members regarding loaner availability, warranty processing, and disclosure.