Service Advisor- Ford Wolfchase

AutoNation • Bartlett, TN

1d

About The Position

As a Service Advisor at AutoNation, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty across generations. Working in a service department, you act as the go-between for Service Technicians and customers. You’ll explain technicians’ recommendations in easy-to-understand language, identify selling opportunities, and suggest services that help keep customers’ vehicles safe. The role combines customer communication, automotive knowledge, and technology, and includes active work in the service lane.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including cost and time estimates, with full transparency.
• Communicate with technicians and parts associates to help ensure timely completion of work.
• Update customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop product knowledge to help customers effectively.
• Provide an exceptional customer experience to build loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts through YouDecide, a website featuring offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED