Service Advisor at Larry H. Miller Honda Boise

Asbury Automotive

5d

About The Position

The Service Advisor is the face of the dealership for service customers. This role presents and sells needed products and services professionally while following the manufacturer’s published maintenance schedule and requirements. The Service Advisor builds rapport with customers to promote satisfaction and retention, provides exceptional customer experiences, and helps the dealership maintain its Customer Satisfaction Index (CSI) goals.

The role requires managing a fast-paced work environment with limited supervision and communicating with customers and technicians throughout the service process. Previous automotive Service Advisor experience is heavily preferred.

Requirements

• Be at least 18 years of age.
• Have a valid driver's license.
• Be able to pass pre-employment background and drug screening.
• Have great customer service, phone, and computer skills.
• Be able to manage in a fast-paced work environment with limited supervision.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintaining vehicles according to manufacturer specifications.
• Generate and provide customers with complete and accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed customer post-follow-up procedures to encourage return visits, increase sales, and support strong CSI results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain CSI at or above Asbury’s specified district, regional, and national goals.
• Comply with federal, state, and local laws and company policy concerning safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Paid holidays and paid time off
• Paid training
• Stock awards for eligible select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed