Dealership Service BDC Agent Larry H. Miller Subaru Boise

Asbury Automotive • Boise, ID

1d

About The Position

The Dealership Service BDC Agent at Larry H. Miller Subaru Boise manages a high volume of inbound and outbound calls and emails, identifies customer needs, shares service appointment availability, and works with service advisors to research issues and provide solutions or alternatives. The role supports customers with scheduling vehicle service appointments, service-related information, and shuttle schedules when needed. Agents follow dealership procedures and Asbury phone scripts, document customer contacts in the customer management system, and complete internet lead management service work plans daily. The position calls for an energetic, customer-focused team member who can provide courteous service while managing multiple tasks in a fast-paced environment.

Asbury Automotive Group describes its culture as focused on exceptional guest experiences and a fun, supportive, and inclusive workplace, with opportunities for team members to develop personally and professionally.

Requirements

• Excellent customer service skills and motivation to succeed.
• Advanced computer and phone skills.
• Typing speed of at least 35–40 words per minute.
• Ability to handle a high volume of inbound calls.
• Ability to multitask in a fast-paced environment.
• Team-player approach.
• Must be at least 18 years of age.
• Must be able to pass pre-employment background and drug screens.

Nice To Haves

• Experience using customer tracking systems to track calls and appointments.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
• Appointment-setting experience.
• Proficiency in additional languages.

Responsibilities

• Handle a high volume of inbound and outbound customer calls and emails in a timely manner, including 50 or more calls per day.
• Partner with the service department to schedule vehicle service appointments.
• Greet customers and provide shuttle schedule information when needed.
• Contact customers to identify automotive service needs and provide appointment availability or information.
• Partner with service advisors to research issues and provide solutions or alternatives.
• Follow dealership processes and procedures and adhere to Asbury phone scripts.
• Document all customer contacts and pertinent information in the customer management system.
• Complete internet lead management service work plans daily.
• Answer calls promptly, professionally, and courteously.
• Use scripts to collect customer information and enter it into the system.

Benefits

• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave through disability leave.
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed