Dealership Service BDC Agent Larry H. Miller Subaru Boise

Asbury Automotive Group • Boise, ID

6d

About The Position

Larry H. Miller Subaru Boise is seeking an energetic, customer-focused BDC Service Agent to help deliver exceptional guest experiences. The role manages a high volume of inbound and outbound calls and emails, identifies customer needs, provides information about service appointment availability, and works with service advisors to research concerns and provide solutions or alternatives. Agents also greet customers, provide shuttle schedule information when needed, and document customer interactions and needs in the customer management system.

Requirements

• Excellent customer service skills and motivation to succeed.
• Ability and willingness to receive a high volume of inbound calls.
• Advanced computer and phone skills.
• Type at least 35–40 words per minute.
• Ability to multitask in a fast-paced environment.
• Must be at least 18 years of age.
• Must pass pre-employment background and drug screens.

Nice To Haves

• Experience using customer tracking systems to track calls and appointments.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
• Appointment-setting experience.
• Proficiency in additional languages.
• Ability to work as a team player.

Responsibilities

• Handle a high volume of inbound and outbound customer calls and emails in a timely manner.
• Partner with the service department to schedule vehicle service appointments.
• Greet customers and provide shuttle schedule information when needed.
• Contact and communicate with customers to identify automotive service needs.
• Follow dealership processes and procedures while maintaining frequent customer contact.
• Thoroughly document customer contacts in the customer management system.
• Complete internet lead management service work plans daily.
• Answer calls promptly, professionally, and courteously.
• Use scripts to collect pertinent customer information and document it in the system.
• Adhere to Asbury phone scripts.

Benefits

• Paid holidays and paid time off.
• Paid training.
• Stock awards for select eligible management and frontline team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Community service initiatives, including paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed