Dealership Service BDC Agent Larry H. Miller Chrysler Jeep Dodge Ram Sandy

Asbury Automotive Group • Sandy, UT

1d

About The Position

The BDC Service Agent manages a high volume of inbound and outbound calls and emails, identifies customer needs, provides information about service appointment availability, and works with service advisors to research issues and offer solutions or alternatives. The role supports a positive customer experience by scheduling vehicle service appointments, communicating service needs, answering questions, and providing shuttle schedule information when needed. Agents follow dealership processes and Asbury phone scripts, use scripts to collect and document customer information, maintain thorough contact records in the customer management system, and complete internet lead management service work plans daily. The position involves frequent customer contact and more than 50 calls per day.

Requirements

• Must be at least 18 years of age.
• Must be able to pass pre-employment background and drug screens.
• Must be able and willing to handle a high volume of calls, ranging from 50 or more per day.
• Must have advanced computer and phone skills.
• Must type at least 35–40 words per minute.
• Must have excellent customer service skills and motivation to succeed.
• Must be able to multitask in a fast-paced environment.
• Must be a team player.

Nice To Haves

• Experience using customer tracking systems to track calls and appointments.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
• Appointment-setting experience.
• Proficiency in additional languages.

Responsibilities

• Handle a high volume of inbound and outbound calls and emails in a timely manner.
• Receive a high number of inbound calls and answer calls promptly, professionally, and courteously.
• Partner with the service department to schedule vehicle service appointments.
• Greet customers and provide shuttle schedule information when needed.
• Contact and communicate with customers to identify automotive service needs.
• Identify customer needs, provide service appointment availability, and partner with service advisors to research issues and provide solutions or alternatives.
• Follow dealership processes and procedures and adhere to Asbury phone scripts.
• Use scripts to collect pertinent customer information and document it in the system.
• Thoroughly document all customer contacts in the customer management system.
• Complete internet lead management service work plans daily.

Benefits

• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Community service initiatives that include paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed