Dealership Service BDC Agent Larry H. Miller Chrysler Jeep Dodge Ram Sandy

Asbury Automotive • Sandy, UT

2d

About The Position

The Dealership Service BDC Agent handles high volumes of inbound and outbound customer calls and emails, identifies automotive service needs, provides information about appointment availability, and works with service advisors and the service department to schedule appointments and resolve customer issues. The agent greets customers, provides shuttle schedule information when needed, and communicates with customers in a prompt, professional, and courteous manner.

The role requires following dealership procedures and Asbury phone scripts, documenting customer interactions in the customer management system, and completing internet lead management service work plans daily. Agents handle 50 or more calls per day and work in a fast-paced environment while multitasking and providing a positive customer experience.

Requirements

• Must be at least 18 years of age.
• Must be able and willing to receive a high volume of inbound calls.
• Strong customer service skills and motivation to succeed.
• Advanced computer and phone skills.
• Typing speed of at least 35–40 words per minute.
• Ability to multitask in a fast-paced environment.
• Must pass pre-employment background and drug screening.
• Team-oriented.

Nice To Haves

• Experience using customer tracking systems to track calls and appointments.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
• Appointment-setting experience.
• Proficiency in additional languages.

Responsibilities

• Handle a high volume of inbound and outbound customer calls and emails.
• Partner with the service department and service advisors to schedule vehicle service appointments.
• Greet customers and provide shuttle schedule information when needed.
• Contact customers to identify automotive service needs, research issues, and offer information, solutions, or alternatives.
• Follow dealership processes and procedures and adhere to Asbury phone scripts.
• Document all customer contacts and pertinent information in the customer management system.
• Complete internet lead management service work plans daily.
• Answer calls promptly, professionally, and courteously.

Benefits

• Paid holidays and paid time off.
• Paid training.
• Stock awards for select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury’s internal learning management system.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed