Automotive Service Advisor Larry H. Miller Subaru Boise

Asbury Automotive Group • Boise, ID

4d

About The Position

The Service Advisor is the dealership’s point of contact for service customers. The role presents and sells needed products and services professionally, following the manufacturer’s published maintenance schedule and requirements. The Service Advisor builds rapport to support customer satisfaction and retention, and works in a fast-paced environment with limited supervision.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must be able to pass pre-employment background and drug screening.
• Must be able to manage a fast-paced work environment with limited supervision.
• Must have strong customer service, phone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Promote services and build rapport with customers.
• Advise customers about vehicle care and the value of maintenance in accordance with manufacturer specifications.
• Generate and provide complete, accurate repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed customer post-follow-up procedures to encourage return visits, increase sales, and support CSI results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain the manufacturer Customer Satisfaction Index at or above Asbury’s specified district, regional, and national goals.
• Comply with federal, state, and local laws and company policy regarding safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury’s Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed