Automotive Service Advisor

DELLA AUTO GROUP•Town of Ticonderoga, NY

20d•$60,000 - $70,000•Onsite

About The Position

DELLA Auto Group is seeking a highly motivated and experienced Service Advisor to provide exceptional customer service and serve as a liaison between customers and the service department. This is a full-time position in the automotive industry, located at Christopher Chevrolet in Ticonderoga, New York. The stated compensation is $60,000 to $70,000 annually, with performance-based bonuses and incentives. The role includes a benefits package and employee discounts.

Requirements

High school diploma or equivalent.
At least 2 years of experience as a Service Advisor in the automotive industry.
Strong customer service and sales skills.
Excellent communication and interpersonal skills.
Proficient computer skills and knowledge of automotive systems and technology.
Ability to multitask and work in a fast-paced environment.
Valid driver's license with a clean driving record.

Nice To Haves

Post-secondary education in Automotive Technology.

Responsibilities

Greet and assist customers courteously and professionally.
Schedule appointments for vehicle service and repairs.
Communicate with technicians and update customers on vehicle status.
Review and explain service recommendations and cost estimates to customers.
Provide accurate quotes and obtain customer authorization for repairs or services.
Monitor and manage repair orders to ensure timely completion and customer satisfaction.
Maintain a high level of customer service and address customer concerns or complaints.
Track service department inventory and order necessary parts.
Maintain a clean and organized work area.
Follow safety protocols and company policies.
Continuously improve knowledge of automotive products, services, and industry trends.