Service Advisor

Asbury Automotive•Columbia, MD

20d•$50,000 - $120,000

About The Position

Koons Automotive Group, part of Asbury Automotive Group, is seeking an energetic, customer-focused Service Advisor to help deliver exceptional guest experiences. The Service Advisor is the dealership’s point of contact for service customers and is responsible for professionally presenting and selling needed products and services in accordance with the manufacturer’s published maintenance schedule and requirements. The role involves building customer rapport to promote satisfaction and retention, and maintaining a fast-paced work environment with limited supervision.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license.
Must be able to pass pre-employment screening, including a background check and drug test.
Must have strong customer service, phone, and computer skills.
Must be able to manage a fast-paced work environment with limited supervision.

Nice To Haves

Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

Greet customers promptly and courteously and obtain pertinent vehicle information.
Promote services and build rapport with customers.
Advise customers on vehicle care and the value of maintenance in accordance with manufacturer specifications.
Prepare and provide customers with complete, accurate repair estimates.
Establish and communicate repair completion times with customers and technicians.
Answer incoming service calls.
Maintain and schedule service appointments.
Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support strong Customer Satisfaction Index (CSI) results.
Follow manufacturer warranty guidelines and procedures.
Conduct business honestly and maintain CSI at or above Asbury’s specified goals for district, regional, and national scores.
Comply with applicable laws and company policies concerning protection of customer, company, and manufacturer information and customers’ vehicles and property.

Benefits

Weekly pay.
Pay range of $50,000–$120,000.
Paid holidays and paid time off.
Paid training.
Stock awards for select eligible management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings account.
Flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Pet insurance.
Digital career path tool and continuous training through Asbury’s Internal Learning Management System.
Professional growth and development opportunities.
Technician student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Paid volunteer hours through community service initiatives.
Employee referral program with bonus opportunities.