Automotive Service Advisor

Ken Garff Automotive Group•Orem, UT

20d

About The Position

Volkswagen Southtowne, a Ken Garff Automotive Dealership, is seeking a Service Advisor who aligns with the company’s values of respect, integrity, growth, humility, and teamwork. The role focuses on building customer relationships, understanding service needs, communicating repair information, and providing excellent service in a fast-paced dealership environment.

Requirements

Friendly, cooperative demeanor and ability to connect with and build relationships with others.
Approachable and unselfish, with a preference for fast-paced work.
Motivated, patient, conscientious, relaxed, and cooperative approach to teamwork.
Accommodating and analytical, with the ability to produce precise and accurate work.

Responsibilities

Greet all customers promptly and professionally.
Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
Provide customers with timely updates, estimates, and inspection results.
Answer customer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
Review completed work and recommendations and collect customer payments.
Use the Dealer Management System (DMS) and other essential software to look up service histories, schedule appointments, enter repair order information, and manage information.
Provide excellent service and review the customer satisfaction survey with each customer.