Automotive Service Advisor

CAMPAGNI AUTOMOTIVE RESOURCES•Carson City, NV

8d•$75,000 - $150,000•Onsite

About The Position

Carson City Toyota is hiring Automotive Service Advisors to join its service team. The role greets customers, listens to their descriptions of vehicle problems or requested service, determines service needs, and prepares repair orders. Advisors estimate additional repairs, contact customers for authorization, explain work and charges, recommend maintenance and other available services, and support a high standard of customer satisfaction. The position is with a family-owned and operated business that has been in operation for over 30 years.

Requirements

High school diploma or equivalent.
Valid driver's license; a copy of the driving record will be required.
Must successfully pass a background check and drug test, including THC.

Nice To Haves

Prior service-writing experience.

Responsibilities

Advise customers about necessary routine maintenance and other available services.
Identify mechanical problems by questioning customers, visually inspecting vehicles, or conducting road tests.
Discuss inspection results with customers, recommend corrective procedures, and prepare work orders.
Prepare repair orders with descriptions of customer concerns and estimates for time, labor, and parts.
Explain work performed and repair-order charges to customers.
Handle customer complaints and telephone inquiries about appointments and work in progress.
Schedule service appointments and obtain customer and vehicle information before arrival when possible.
Greet customers promptly and in a friendly manner, and obtain vehicle information.
Test-drive vehicles with customers as needed to confirm problems or refer them to a test technician.
Review service history, inspect vehicles, and recommend additional needed service.
Advise customers on vehicle care and maintenance in accordance with manufacturer specifications.
Establish promised completion times, checking with the dispatcher when necessary.
Obtain the customer's signature on the repair order, provide a copy, establish the payment method, and obtain credit approval when necessary.
Notify the dispatcher of incoming work and check repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain requirements, and obtain authorization before performing additional repairs.
Implement and maintain a service marketing program.
Review repair orders to confirm work completion and documentation of additional work and authorization; close repair orders as appropriate.
Implement a quality-control process to reduce comebacks and maintain high customer-satisfaction standards.