Automotive Service Advisor

Hagerstown Honda•Hagerstown, MD

7d•Onsite

About The Position

Hagerstown Honda is seeking an Automotive Service Advisor, also referred to as a Service Writer, to join its growing service department in Hagerstown, Maryland. The role is based in a fast-paced dealership environment and serves as the primary point of contact for service customers, helping deliver strong customer service and support smooth daily operations. The dealership describes its service center as clean and air-conditioned and equipped with current tools and technology. Pay is $40,000–$90,000 per year, consisting of base pay and commission. The position is full-time and in-person. The schedule consists of 8-hour shifts Monday through Saturday, with two days off each week: Sundays and one additional day. Hagerstown Honda describes itself as a growing, family-oriented dealership and service center that aims to provide employees with a supportive, professional work environment. The employer states that it is an equal opportunity employer and prohibits discrimination and harassment on the listed protected grounds.

Requirements

Valid U.S. driver's license (required).
High school diploma or equivalent (required).
Strong customer service and communication skills.
Mechanical knowledge, including shocks, struts, oil changes, and diagnostics.
Ability to multitask in a fast-paced dealership environment.
Team-oriented attitude and professional appearance.
High attention to detail.
Reliability and strong problem-solving skills.

Nice To Haves

Automotive service experience is preferred but not required.
Experience in automotive dealership customer service is a plus.

Responsibilities

Greet customers and promptly and professionally write up service appointments.
Listen to customer concerns and document them clearly for technicians.
Provide accurate repair estimates and explain recommended maintenance.
Communicate with the parts department and technicians to support efficient workflow.
Update customers on repair status and obtain approval for additional services.
Achieve department goals and maintain high customer satisfaction ratings.
Review completed repair orders for accuracy and completeness.
Sell maintenance services based on vehicle needs.
Handle customer questions, complaints, and follow-ups professionally.
Maintain accurate customer and service records.
Report additional tasks or needs to management.