Automotive Service Advisor

Gills Point S Tire & Auto•Lansing, MI

About The Position

Gills Point S is seeking an Automotive Service Advisor to serve as the primary connection between customers and the service team. The role combines automotive knowledge, communication, and sales skills to deliver a positive service experience, build long-term customer relationships, and help customers make informed decisions about vehicle maintenance and repairs. The advisor provides honest recommendations focused on safety, reliability, and long-term performance while supporting technicians and shop operations.

Requirements

High school diploma or GED.
Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
Strong communication and relationship-building skills.
Ability to build customer trust and confidently recommend products and services.
Strong organizational and multitasking skills.
Valid driver's license with an acceptable driving record.
Willingness to pursue TIA Certification with company support.
Ability to frequently stand, walk, bend, kneel, and lift up to 75 pounds.
Ability to safely operate shop equipment and work indoors and outdoors in varying weather conditions while following company safety policies.

Nice To Haves

Previous customer service experience in an automotive, tire, or related service environment.
Technical or vocational automotive training.
Experience using POS and shop management software.

Responsibilities

Greet customers professionally and provide a welcoming service experience.
Listen to customer concerns and conduct vehicle walk-arounds to identify maintenance and tire needs.
Provide honest recommendations that prioritize vehicle safety, reliability, and long-term performance.
Prepare accurate estimates and explain recommended tires, maintenance, and repair services.
Recommend additional services when they offer genuine value to customers.
Answer questions and educate customers about tire care, preventative maintenance, and vehicle health.
Follow up with customers during the repair process, provide updates, and ensure satisfaction.
Resolve customer concerns professionally.
Create detailed repair orders and accurately communicate customer concerns to technicians.
Coordinate service appointments and manage workflow to support shop productivity.
Collaborate with technicians on accurate diagnoses and timely repairs.
Order tires and monitor inventory availability to support customer needs.
Process invoices, explain completed work, and review final recommendations with customers.
Develop working knowledge of Service Technician I responsibilities and retail and commercial tire services.
Maintain accurate customer records and repair documentation.
Support a clean, organized, and efficient service department.
Contribute to a positive team environment focused on customer satisfaction and operational excellence.