Automotive Service Advisor Jobs

About The Position

Requirements

• Strong automotive and repair-process knowledge.
• Excellent customer service and communication skills.
• Ability to stay organized and manage multiple repair orders efficiently.
• Confident and ethical service recommendations.
• Comfort discussing repairs, timelines, and pricing.
• Basic computer and dealership system skills.
• Valid driver’s license.

Nice To Haves

• Two or more years of Automotive Service Advisor experience in a dealership environment, preferred.
• Prior dealership experience, preferred.
• Knowledge of repair order management and maintenance recommendations.

Responsibilities

• Welcome customers and provide a friendly, exceptional service experience.
• Listen to customer concerns and translate them into clear, accurate repair orders.
• Explain recommended services in a simple, customer-friendly way.
• Coordinate with technicians to ensure repairs are accurate and timely.
• Maintain consistent communication with customers throughout the service process.
• Recommend maintenance, repairs, and value-added services.
• Build strong, long-term customer relationships.
• Follow up after service to ensure customer satisfaction.

Benefits

• Employee stock ownership plan (ESOP).
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Tuition reimbursement.
• Paid training and career advancement opportunities.
• Employee discounts.
• Closed Sundays.