Automotive Service Advisor Jobs

About The Position

Requirements

• Working knowledge and experience of automotive products, functions, repairs and parts.
• Possess mechanical and automotive parts/service experience
• Ability to understand service sales training and new product information
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals.
• Ability to convey repair information in a manner that customers will understand
• Excellent communication skills with both customers and team members
• Ability to keep your workload and customer communication very organized
• Punctual, reliable and a team player

Responsibilities

• Write up repair orders for customer owned vehicles
• Write up repair orders for new and used stock vehicles
• Keep customers and sales department updated regularly regarding repair order progress and repair completion
• Follow up with all customers and the sales department when their special-order parts arrive.
• Post service visit follow up with customers
• Maintain above national average CSI score
• Make service appointments
• Make the service manager aware of any potential customer or repair issues.