Auto Dealership Service Advisor

Stanley Automotive•Eastland, TX

About The Position

Stanley Ford Eastland is seeking an experienced Automotive Service Advisor to serve as the key point of contact between customers and the service department. The role involves understanding customer vehicle concerns, explaining recommended repairs and costs, coordinating appointments, preparing estimates, and helping ensure timely, quality service. The advisor is expected to deliver customer experiences that exceed Manufacturer standards for Customer Satisfaction Index (CSI).

Requirements

Prior Service Advisor or selling experience required.
High school diploma or equivalent.
Valid driver’s license with a safe driving record.
Excellent communication and interpersonal skills.
Proficiency with computers and various software programs.
A genuine passion for customer service.
Ability to pass a background check and drug screen.
Ability to stand for extended periods.
Comfortable with keyboarding.
Ability to bend, stoop, lift, or carry objects weighing up to 50 pounds.

Nice To Haves

Ford certifications preferred.

Responsibilities

Greet customers and assess their vehicle issues.
Explain necessary repairs and associated costs clearly and concisely.
Schedule service appointments efficiently.
Prepare accurate service estimates.
Ensure timely and quality service delivery.
Create customer experiences that exceed Manufacturer standards for Customer Satisfaction Index (CSI).
Maintain a professional appearance and a clean, organized work area.
Demonstrate high integrity and a strong commitment to teamwork.
Be reliable and punctual.