Auto Dealership Service Advisor

Stanley Automotive • Gilmer, TX

1d

About The Position

Stanley Ford Gilmer is seeking an experienced Auto Dealership Service Advisor to create exceptional customer experiences and sell and schedule needed service work in the service department. The role includes coordinating service appointments and repairs, communicating estimates and timelines, obtaining authorization, and maintaining customer satisfaction. The Service Advisor also supports vehicle handling and preparation, service department records and materials, and manufacturer training and certification requirements.

Requirements

• Valid driver’s license and ability to pass a motor vehicle record test.
• Self-starter.
• Social media skills.
• Computer proficiency.
• Sales or customer service experience.
• Ability to pass a background check and drug screen.
• Ability to stand for long periods and bend, stoop, lift, or carry objects weighing up to 50 pounds.

Nice To Haves

• Bilingual in English and Spanish; not required.

Responsibilities

• Schedule service appointments and obtain customer and vehicle information before arrival when possible.
• Greet customers promptly and collect vehicle information.
• Document vehicle problems accurately and clearly on repair orders.
• Test-drive vehicles with customers as needed to confirm problems, or refer vehicles to a test technician.
• Review service history, inspect vehicles, and recommend needed maintenance or repairs.
• Advise customers on vehicle care and maintenance in accordance with manufacturer specifications.
• Prepare complete, accurate written estimates for labor and parts and establish promised completion times, checking with the dispatcher when necessary.
• Obtain customers’ signatures authorizing work, provide them with repair order copies, establish payment methods, and obtain credit approval when necessary.
• Notify the dispatcher of incoming work and monitor repair progress throughout the day.
• Contact customers about estimate or promised-time changes, explain cost and time requirements, and obtain authorization before additional repairs.
• Review repair orders for completion and documentation of additional work and authorization, and close repair orders as appropriate.
• Ensure vehicles are parked in assigned areas, locked, and that keys are correctly marked and stored.
• Keep service department forms, menus, and pricing guides up to date.
• Explain completed work and charges to customers.
• Implement quality control to reduce repeat repairs and maintain high customer satisfaction.
• Handle telephone inquiries about appointments and work in progress.
• Inspect vehicles for body work needs, inform customers, and provide estimates for body work.
• Supervise cleaning and preparation of new and used vehicles.
• Maintain a professional appearance, keep the work area clean, and demonstrate reliability, punctuality, and teamwork.
• Maintain required levels of manufacturer training and certifications.

Benefits

• Employer-sponsored medical, dental, and vision healthcare benefits.
• Paid time off.
• 401(k) participation.
• Company-paid life and long-term disability insurance.
• Paid training.
• Referral program.
• Vehicle purchasing discounts.
• Community- and family-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed