Auto Dealership Parts Advisor

Stanley Automotive•Gilmer, TX

About The Position

The Parts Advisor services customer, wholesale, and service department parts orders to achieve maximum profitability and customer satisfaction, while contributing to department goals and objectives. The role handles retail, technician, and wholesale counter transactions; maintains accurate parts ordering, documentation, and inventory control; and supports prompt delivery and communication with customers. The Parts Advisor also maintains a clean and orderly work area, follows company policies and applicable laws and safety procedures, and maintains required manufacturer training and certifications.

Requirements

At least 3 years of experience in an auto dealership parts department or as a parts retailer.
Proficient with computers and Microsoft Office.
Detail- and process-oriented.
Must pass a drug test, background check, and motor vehicle record check.
Must have a valid U.S. driver's license.
Able to stand for long periods and bend, stoop, lift, or carry objects weighing up to 50 pounds.

Nice To Haves

Chrysler certifications.

Responsibilities

Handle retail counter transactions and telephone parts orders for pickup and delivery, serving customers courteously and professionally.
Work with the service department to expedite price quotes and parts sales.
Issue and charge parts against the appropriate work orders or requisitions for accurate inventory control.
Verify and code repair orders for accuracy and legibility, and ensure special parts orders include all required information.
Handle wholesale price quotes accurately and ensure personally ordered parts are specified correctly.
Obtain customer purchase order numbers for applicable wholesale telephone orders and document vehicle make, model, and year on customer invoices when applicable.
Enter customer information on special order forms when required.
Ensure customers receive prompt delivery of parts and are notified promptly about delays, comebacks, special pickups, and back orders.
Maintain a clean, neat, and presentable work area and keep the Parts Department area and equipment clean and orderly.
Follow company policies and procedures relating to inventory systems and control daily parts orders.
Secure and lock up the department at the end of the day as required.
Ensure computer equipment is functional for daily work and report problems promptly.
Comply with applicable municipal, state, and federal legislation, as well as OSHA and company health and safety policies and procedures.
Maintain a professional appearance and demonstrate reliability, punctuality, and teamwork.
Maintain required levels of manufacturer training and certifications.