Automotive Service Advisor Jobs

About The Position

Requirements

• Valid driver’s license with a clean or acceptable driving record
• Ability to pass a standard background check
• Strong reliability and consistent attendance
• Comfortable working in a fast-paced, customer-focused environment
• Basic computer skills and willingness to learn new systems
• Strong verbal and written communication skills
• Ability to multitask and prioritize effectively

Nice To Haves

• Prior Service Advisor, Service Writer, or automotive customer service experience preferred

Responsibilities

• Greet customers and assist with service needs in a professional and timely manner
• Maintain clear communication throughout the repair process
• Review completed repairs and services with customers before vehicle delivery
• Follow up with customers to ensure satisfaction and build long-term relationships
• Schedule service appointments and create repair orders
• Accurately document customer concerns and vehicle needs
• Prepare service estimates, quotes, and invoices
• Obtain customer authorization for recommended repairs and maintenance
• Work closely with technicians to ensure accurate diagnosis and repair recommendations
• Coordinate with the parts department to support efficient repairs
• Monitor repair progress and help ensure promised completion times are met
• Identify maintenance and repair opportunities that benefit the customer
• Promote recommended services, parts, and accessories when appropriate
• Support departmental goals related to customer satisfaction and revenue growth

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off + paid holidays
• Employee discounts
• Career growth across multiple stores
• Tuition reimbursement
• Community involvement and volunteer opportunities