Automotive Service Advisor

Bolt Auto Care • Gainesville, TX

17d • Onsite

About The Position

Bolt Auto Care is seeking a personable, motivated, and accountable Automotive Service Advisor to help customers make informed vehicle maintenance and repair decisions while producing profitable sales. The advisor guides customers through the service process, coordinates with technicians, and follows through on commitments.

The role offers a progression based on demonstrated performance, judgment, and contribution: first becoming a dependable advisor, then taking greater responsibility for team workflow and supporting coworkers, and potentially owning and improving a core business area such as equipment, safety, service standards, or customer experience. Broader leadership and management opportunities may develop as capabilities are demonstrated.

Success means earning customer trust through clear, honest recommendations and consistent follow-up; meeting sales and profitability expectations; maintaining accurate, timely service records and updates; working effectively with technicians and fellow advisors; accepting coaching; and contributing to store-wide results while remaining accountable for individual performance.

Requirements

• Strong communication, customer service, and relationship-building skills.
• Comfort presenting recommendations, asking for the sale, and working toward measurable goals.
• Good organization, attention to detail, and ability to manage competing priorities.
• Reliability, initiative, and willingness to take responsibility.
• A calm, professional approach when customers or coworkers need help.
• Basic computer skills and ability to learn shop management and customer communication software.
• Willingness to learn automotive systems, maintenance, and repair processes.
• Interest in developing leadership skills and helping others succeed.
• Willingness to learn the technical side of the business and be accountable for sales and service results.

Nice To Haves

• Automotive service advising or sales experience.
• Strong results in customer service, retail, hospitality, or other sales roles.

Responsibilities

• Welcome customers, listen to their concerns, and document accurate repair orders.
• Review vehicle history, inspections, and technician findings to identify maintenance and repair needs.
• Prepare accurate estimates and clearly explain recommendations, benefits, priorities, pricing, and available options.
• Present recommendations respectfully, answer questions honestly, and obtain customer authorization before work begins.
• Work toward individual and store sales goals while maintaining customer trust and protecting profitability.
• Coordinate with technicians to plan work, communicate priorities, and keep vehicles moving through the shop.
• Keep customers informed about progress, changes, delays, and completion times.
• Follow up on estimates, recommended services, and future maintenance needs using established processes.
• Maintain complete records of recommendations, approvals, customer conversations, and next steps.
• Support fellow advisors and help care for their customers when coverage is needed.
• Participate in regular coaching, review results, and follow through on improvement commitments.
• As responsibilities grow, help plan workflow, coordinate with technicians, support coworkers, improve team performance, and potentially own and improve a core business area.

Benefits

• Competitive pay based on experience and demonstrated ability.
• Performance bonus opportunities tied to individual production and store results.
• Training and regular coaching.
• Opportunities to earn greater responsibility through demonstrated results.
• Paid time off and holiday pay for eligible employees.
• Employee discounts on automotive services and repairs.
• Team environment built around customer care, accountability, and shared success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed