Automotive Service Advisor Jobs

About The Position

Requirements

• Excellent communication, customer service, and relationship-building skills.
• Ability to explain automotive repairs and maintenance in a clear, customer-friendly manner.
• Strong organization, attention to detail, and follow-through.
• Positive attitude and ability to work in a fast-paced service environment.
• Sales-minded approach with a commitment to customer satisfaction.
• Team-oriented mindset and willingness to learn and grow.

Nice To Haves

• Previous automotive Service Advisor or Service Writer experience is preferred.
• Experience with INFINITI or another luxury automotive brand is a plus.

Responsibilities

• Greet customers and provide a welcoming, professional service experience.
• Listen to customer concerns, document vehicle symptoms, and recommend appropriate maintenance and repairs.
• Prepare repair orders and clearly communicate service recommendations, estimates, and timelines.
• Work with technicians and the service department to ensure repairs are completed efficiently.
• Keep customers informed throughout the repair process and provide updates as needed.
• Recommend additional maintenance and repairs to help customers keep their vehicles safe and reliable.
• Build lasting customer relationships through trust, follow-up, and excellent customer service.
• Maintain accurate customer records and repair orders.
• Contribute to service department sales, customer satisfaction, and retention goals.

Benefits

• Paid vacation and holidays available after 90 days of employment.
• Health, dental, vision, life, and disability insurance, with enrollment available during designated benefits enrollment periods.
• 401(k) with company match, subject to eligibility requirements.
• Employee discounts on vehicles and services.
• Ongoing training and opportunities for career advancement.
• Supportive, family-oriented work environment with hands-on leadership.
• Annual earning potential of $60,000–$90,000, salary plus commission.