Automotive Service Advisor

Kia of Carmel•Indianapolis, IN

9d•$50,000 - $100,000

About The Position

The Ed Napleton Automotive Group is hiring a Service Advisor at Napleton KIA of Carmel. The Service Advisor acts as a liaison between customers and technicians, presenting vehicle repair recommendations and supporting customers in the service lane with maintenance suggestions. The role focuses on ensuring customer needs are addressed, providing transparent cost and time estimates, and keeping customers informed while coordinating with technicians and the Parts department to complete work promptly. The position also involves using fixed operations technology and maintaining a positive attitude and strong work ethic. The company describes itself as a family-owned automotive dealership group with more than 25 vehicle brands, 50+ dealerships across seven states, and over 3,500 employees nationwide, offering opportunities for growth. The position has a potential annual pay range of $50,000–$100,000, including incentive-based pay.

Requirements

Exceptional customer service skills.
Ability to learn and use technology.
Willingness to undergo a background check in accordance with local law and regulations.
Must be at least 18 years old to comply with the company driving policy.

Nice To Haves

Previous Automotive Service Advisor experience is a plus but is not required.

Responsibilities

Work with customers to ensure all vehicle maintenance needs are met and addressed.
Write repair orders with transparent cost and time estimates.
Communicate with customers promptly and keep them updated throughout the service process.
Communicate frequently with technicians and the Parts department to support timely completion of work.
Maintain a positive attitude and strong work ethic with customers and coworkers.
Use fixed operations technology.