Automotive Service Advisor
About The Position
The Automotive Service Advisor supports the Service and Parts Director in ensuring the smooth and efficient operation of the Service Department. The role oversees daily service activities, helps manage service staff, and promotes customer satisfaction through quality service delivery. It serves as a link between customers and the automotive service department, coordinating workflow, monitoring service quality, and resolving customer concerns promptly and professionally. The Advisor also collaborates with the Parts and Sales Departments to optimize service operations and contribute to dealership success, with the goal of improving productivity while fostering a positive, professional environment for customers and employees.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in automotive service advising, preferably with GM vehicles.
- Strong knowledge of automotive repair processes, service operations, and the dealership environment.
- Proven ability to manage teams and coordinate multiple tasks in a fast-paced setting.
- Excellent communication and customer service skills.
- Proficiency with computer systems and service management software, preferably Reynolds and Reynolds.
Nice To Haves
- Technical or automotive-related education.
- Associate degree or certification in automotive technology or business management.
- Advanced knowledge of automotive diagnostics and repair terminology.
- Training in conflict resolution and customer relationship management.
Responsibilities
- Assist in supervising and coordinating the daily activities of the service department.
- Greet customers promptly and courteously, assessing their vehicle service needs and concerns.
- Provide clear and accurate explanations of recommended services, repair options, and associated costs.
- Schedule service appointments and coordinate with technicians to ensure efficient workflow and timely completion.
- Prepare detailed service orders and maintain accurate records of customer interactions and vehicle history.
- Follow up with customers after service to confirm satisfaction and address additional questions or concerns.
- Manage parts ordering and communicate about inventory to support repair work as needed.
- Handle customer complaints professionally, working to resolve issues and maintain positive relationships.
- Promote additional services and maintenance plans that benefit customers and the business.
- Contribute to training and development of service staff to enhance skills and performance.
- Help implement service department policies, procedures, and safety standards to maintain compliance and efficiency.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
