Muscle Shoals- Mobile Service Advisor - Full Time
About The Position
The Mobile Service Advisor serves as the central communication hub between customers and mobile technicians when vehicles are serviced at a customer’s home, workplace, or another off-site location. The role is the primary point of contact for off-site automotive service and repair matters, including understanding customer concerns, coordinating vehicle pick-up and delivery, explaining repair needs, and managing customer expectations throughout the service process. The advisor helps ensure customers are informed, comfortable, and confident in the services provided. This position suits someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering an exceptional service experience.
Requirements
- High school diploma or GED.
- At least 1 year of experience in a dealership or large service facility.
- Unrestricted driver’s license with a clean driving record.
- Proven track record in technical and customer service roles.
- Strong verbal and written communication skills.
- Professional appearance and demeanor.
- Ability to stay composed and positive under pressure.
- Self-starter with excellent time management skills.
- Ability to work independently and as part of a team.
Responsibilities
- Serve as the primary point of contact for off-site automotive service and repair matters.
- Understand customer concerns.
- Coordinate vehicle pick-up and delivery.
- Clearly communicate repair needs.
- Manage customer expectations throughout the service process.
- Keep customers informed and help them feel comfortable and confident in the services provided.
Benefits
- Opportunities for professional development and certification.
- Competitive pay and benefits.
- Opportunity to grow a career with a trusted name in the industry.
- Supportive work culture that values integrity, teamwork, and continuous improvement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
