Muscle Shoals- Mobile Service Advisor - Full Time
About The Position
At Long-Lewis, the Mobile Service Advisor serves as the central communication hub between customers and mobile technicians when vehicles are serviced at customers’ homes, workplaces, or other off-site locations. The advisor is the primary point of contact for off-site automotive service and repair matters, helping customers understand their concerns and keeping them informed throughout the service process. The role includes coordinating vehicle pick-up and delivery, communicating repair needs clearly, and managing customer expectations. The ideal candidate thrives in a fast-paced, customer-focused environment and takes pride in providing a positive service experience.
Requirements
- High school diploma or GED.
- At least 1 year of experience in a dealership or large service facility.
- Unrestricted driver’s license and a clean driving record.
- Proven track record in technical and customer service roles.
- Strong verbal and written communication skills.
- Professional appearance and demeanor.
- Ability to remain composed and positive under pressure.
- Self-starter with excellent time-management skills.
- Ability to work independently and as part of a team.
Responsibilities
- Serve as the primary point of contact for off-site automotive service and repair matters.
- Understand customer concerns and communicate repair needs clearly.
- Coordinate vehicle pick-up and delivery.
- Manage customer expectations and keep customers informed throughout the service process.
Benefits
- Opportunities for professional development and certification.
- Competitive pay and benefits.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
