Automotive Service Advisor

Midas - PGW•Florence , SC

15d

About The Position

Midas is seeking an automotive service advisor to manage and direct service department activities at a retail store selling tires and related automotive parts and mechanical services. The role includes overseeing automotive and general service technicians and delivering customer service throughout the vehicle inspection, diagnosis, and repair process. It is a Store Manager developmental role; Midas states that it trains associates and promotes from within.

Requirements

General automotive knowledge.
Excellent customer service disposition.
Good communication skills.
Leadership ability.
Team-building skills.

Responsibilities

Deliver exceptional customer service by listening to and consulting with customers.
Follow up with customers about requested services and estimated completion times.
Oversee vehicle inspections and make comprehensive service recommendations, create computerized repair orders, and source parts.
Present and discuss pricing estimates with customers and promote shop service specials.
Lead, manage, and train the team in alignment with the company’s vision, purpose, core values, and employee creed.
Supervise up to ten employees.
Oversee technicians’ inspections, diagnoses, and repairs of domestic, European, and Asian cars and light trucks.
Maintain inventory counts.
Maintain the cleanliness and organization of the facility.
Perform other duties as assigned.