Service Advisor

ZT Automotive of Tampa Two LLC • New Port Richey, FL

15d

About The Position

We are seeking experienced, motivated, and customer-focused Service Advisors to join growing dealership Service Departments. The Service Advisor is the primary point of contact between customers and the service team, providing a smooth and professional experience from vehicle check-in through delivery. The ideal candidate has previous automotive service writing experience, strong communication skills, and the ability to thrive in a fast-paced, high-volume environment. This is an opportunity for a results-driven professional to build a long-term career in automotive service with strong earning potential.

Requirements

• Must be at least 18 years of age.
• Valid driver's license required.
• Previous Service Advisor or automotive service writing experience required.
• Strong knowledge of automotive maintenance, repair processes, and service recommendations.
• Excellent verbal and written communication skills.
• Ability to build customer relationships and deliver outstanding customer service.
• Sales-oriented mindset and ability to explain and sell recommended maintenance and repairs ethically and effectively.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and remain composed in a high-volume environment.
• Ability to work independently while collaborating effectively with technicians, Service Advisors, and management.
• Must successfully complete any required pre-employment background check and drug screening, consistent with applicable law and company policy.

Nice To Haves

• Proficiency with computers and dealership management systems.

Responsibilities

• Greet customers promptly and professionally, establishing trust and building positive customer relationships.
• Listen to customer concerns and accurately document vehicle symptoms, maintenance needs, and requested services.
• Conduct vehicle walkarounds and document existing vehicle conditions and customer concerns.
• Open repair orders and prepare accurate estimates based on customer concerns, vehicle inspections, and technician recommendations.
• Explain recommended maintenance and repair services, including pricing, urgency, and estimated completion times.
• Recommend additional services based on vehicle condition, manufacturer maintenance schedules, and technician findings.
• Obtain customer authorization before proceeding with additional repairs or services.
• Coordinate with technicians and the Service Manager to monitor repair progress and communicate updates to customers.
• Manage customer expectations regarding repair costs, service timelines, and vehicle availability.
• Review completed repair orders for accuracy and ensure all authorized work is documented before vehicle delivery.
• Explain completed repairs, maintenance performed, and applicable recommendations when returning vehicles to customers.
• Follow up with customers as appropriate to support satisfaction, retention, and future service business.
• Maintain accurate customer records and repair order documentation within the dealership management system.
• Work toward established department goals for customer satisfaction, sales performance, productivity, and profitability.
• Resolve customer questions and concerns professionally, escalating issues to management when necessary.
• Perform other duties as assigned by management.

Benefits

• 40 hours per week.
• Opportunities for career growth and promotion from within.
• Major medical and dental insurance.
• Short-term and long-term disability insurance.
• Life insurance.
• Paid time off (PTO).
• 401(k) retirement plan with company participation, subject to plan eligibility and terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed