Service Advisor

Hendrick Automotive Group•Charleston, SC

16d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, and scheduling the work to be performed. The role works with customers and technicians to identify maintenance needs, advises customers on necessary and recommended services, and offers additional services and repairs. It calculates and estimates parts and labor costs, documents itemized estimates on service orders, and explains estimates to customers. The Service Advisor meets dealership standards for repair and order production and CSI, maintains an organized, clean, and safe work area, participates in required training, records hours accurately, and follows company policies, safeguards, and safety rules. The position has no direct supervisory responsibilities. Duties are generally performed in the service area and may include road tests, vehicle inspections, and frequent movement between customers and technicians. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays.

Requirements

High school diploma.
Previous experience in automotive or customer service industries.
Three to five years of desired work experience.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products.
Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Compute the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
Estimate the cost of mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule customer appointments.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations, company policies and procedures, and applicable safety rules.
Demonstrate the company’s Core Values.
Perform other duties as assigned.