Automotive Service Advisor

Blain's Farm & Fleet • Baraboo, WI

15d

About The Position

The Automotive Service Advisor performs automotive services in a timely and efficient manner while providing quality customer service. Associates are trained to achieve Level I status. The role combines customer assistance and sales with service scheduling, work-order and invoice explanations, payment processing, and hands-on automotive tasks when required. The advisor uses computers and the VAST system to check product inventory and arrival dates, set up customer work orders, schedule service work, and communicate with the service department. The position also requires interpreting vehicle inspection results and recommending appropriate services.

Requirements

• Great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Ability to read and speak English.
• Ability to effectively communicate with customers and coworkers.
• Must be 18 years of age or older.

Nice To Haves

• Prior auto repair experience is preferred.
• Prior retail experience is preferred.

Responsibilities

• Assist customers with purchases in a customer service- and sales-focused environment.
• Use computers to determine product inventory levels and product arrival dates.
• Use computers and the VAST system to set up customer work orders, schedule service work, and communicate with the service department.
• Explain work orders and invoices to customers.
• Perform retail cashier duties, including obtaining and processing customer payments.
• Install batteries, balance wheels, and repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness of and comply with Loss Prevention and safety policies and procedures.
• Interpret vehicle inspection results and make appropriate service recommendations to customers.

Benefits

• Medical, prescription, dental, and vision coverage, plus short- and long-term disability, life insurance, ancillary benefits, and identity theft protection; eligibility for full-time hires begins on the 91st day of full-time employment.
• Pet insurance.
• Major holidays and birthday off.
• Advanced Leadership Training Programs.
• Associate discounts on name brands.
• Internal recognition programs.
• 401(k) with company match.
• Paid ASE testing and certifications.
• Saturday and Sunday weekend premium pay of $2.50 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed