Automotive Service Advisor

Blain's Farm & Fleet • Belvidere, IL

15d

About The Position

The Service Advisor performs automotive services in a timely and efficient manner while providing quality customer service. Associates receive training to achieve Level I status. The role includes helping customers in a service- and sales-focused environment, using computer systems to manage inventory information and service work orders, communicating with the service department, explaining work orders and invoices, processing payments, and performing automotive services when required.

Requirements

• Great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Ability to read and speak English.
• Ability to communicate effectively with customers and coworkers.
• Must be at least 18 years of age.

Nice To Haves

• Prior auto repair experience.
• Prior retail experience.

Responsibilities

• Perform automotive services in a timely and efficient manner while providing quality customer service.
• Assist customers with purchases in a customer service- and sales-focused environment.
• Use computers to determine product inventory levels and product arrival dates.
• Use computers and the VAST system to create customer work orders, schedule service work, and communicate with the service department.
• Explain work orders and invoices to customers.
• Perform retail cashier duties, including obtaining and processing customer payments.
• Install batteries, balance wheels, and repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Follow Loss Prevention and safety policies and procedures.
• Interpret vehicle inspection results and make appropriate service recommendations to customers.

Benefits

• Eligible full-time associates receive medical, prescription, dental, vision, short- and long-term disability, life insurance, ancillary benefits, and identity theft protection beginning on their 91st day of full-time employment.
• Pet insurance.
• Major holidays and birthday off.
• Advanced leadership training programs.
• Associate discounts on name brands.
• Internal recognition programs.
• 401(k) with company match.
• Paid ASE testing and certifications.
• Saturday and Sunday weekend premium pay of $2.50 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed